WelcomE to the tv service homepage
This webpage is tailored specifically for the Village Crossing location in Louisville, KY. Here, you’ll find everything you need to navigate the TV service provided throughout the building, including channel lineups, helpful documentation, and answers to common questions.
If you have any questions regarding the TV service or distribution, please contact us and we’ll be happy to assist you. Your experience is our top priority.
MOVE IN PROCESS
Upon moving in, follow the installation directions to connect your TV to the TV service installed in the building. You will use your original TV remote to access the community channels. For each TV in your apartment, follow the same installation directions. If you’re having a difficult time connecting your TV, please give us a call.
Village Crossing LineupS
Channels available in the Theater Room
Lineup for Residents with a DVR upgrade
Music available throughout the building.
Village Crossing tv service
We’ve designed a TV system with channels tailored specifically to your location. After moving in, please follow the installation instructions below to set up your TV. If you’re unable to access channels after completing the setup, a VSBB converter box can be used to connect older televisions.
Connect your TV to the TV service installed.
Complete a channel scan to store the channels on your TV
VSBB Converter box is used for older TVs that cannot connect to the TV service.
Directions on installing the VSBB Converter box.
Program the VSBB remote to control your TV power & volume.
You can access additional videos by visiting our YouTube channel, NextEra TV Guide. The channel features helpful content designed to guide you through your TV service and clarify any questions you may have.
Complete a Channel Scan
VSBB 1 Converter Program Remote
VSBB 2 Converter Program Remote
Troubleshooting Tactics
Oftentimes, when your TV service is not working properly, it is a simple fix. To help speed up resolving the issue, please refer to the links below to see if there’s a solution: rebooting the equipment, completing a channel scan or correcting your TV. If you are unable to find the solution or the issue continues to persist, fill out the TV Service Form and we will diagnose the problem. We will determine a solution and step you through how to fix the problem or resolve it on our end.
Setting your TV input - when you turn on your TV live TV automatically appears.
Complete a channel scan to store the correct channels on your TV.
TV Channel Scan Video
Complete a channel scan to store the correct channels on your TV.
Do you need support with your TV Service?
Village Crossing Upgrade Options
DIRECTV DVR UPGRADE
Are you looking to record your favorite programs and watch them on your schedule? You can purchase a DVR and begin recording from the community channel lineup. You will have the option in recording a single program or a show series. Once you purchase a DVR, you will receive a set top box and a new remote control.
Info. regarding the DIRECTV DVR features & capabilities.
Installation instructions for your DIRECTV DVR
Sync the DVR remote to your TV control power & volume.
A guide on operating the DIRECTV DVR remote control.
Details on recording options & managing your recordings.
User manual with all you need to know about your DVR.
Channel lineup for residents with a DVR in their apartment.
DVR Installation Instructions
Program DVR to your TV
Manage your Recordings
DIRECTV PACKAGE UPGRADE
Are you looking for additional programming and the opportunity to record? You can purchase a DIRECTV channel package from the options listed below. Your entire apartment will be upgraded to the DIRECTV package. Upon purchase, you will receive a set top box and a new remote.
DIRECTV upgrade channel package option brochure.
Channel Packages
Information on your DIRECTV Genie set top box.
Program Genie remote to control your TV volume & power.
Guide on operating the Genie remote control.
Instructions on how to record and manage your recordings.
User manual with all you need to know about your Genie.
Genie DVR Installation Instructions
Program Genie Remote to your TV
Genie DVR Manage Recordings
Service upgrade instructions
When you’ve decided to upgrade and purchase a channel package or recording option, fill out the Service Upgrade form.
Once you submit the Service Upgrade form, we will contact you to confirm your submission and get any additional information we need to upgrade your service.
We will help set up a DIRECTV account for you and ensure the correct equipment is purchased.
As soon as we can confirm when the equipment will arrive, we will schedule the installation. While you are waiting for the installation, you will still have access to the community lineup.
When the equipment arrives, a set top box will be installed in your apartment along with a new remote. The remote control guide is available above listed under the upgrade option.
Upon installation, we will make sure the equipment is installed properly and all the channels are coming in clearly. Once you’re TV service is upgraded, you can start watching and recording your favorite programs. Managing your recordings is listed above under the upgrade option.
Are you Looking to upgrade your tv service?
Frequently Asked Questions
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We’ve tried to ease the move in process for you. Once you move in to your apartment, follow the installation instructions to connect your TV to the TV service. Use your original TV remote to access the community channels.You will simply connect your TV to the wall outlet with a coax cable and complete a channel scan.
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Detailed under the Village Crossing Upgrade Options, you will get a better idea of the overall upgrade process and more information regarding the upgrade options. Once you are ready to upgrade, fill out the Service Upgrade Form and we will contact you to make sure we have all the information needed to process the service upgrade.
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Listed under the Village Crossings Community Channel Lineups, you will see the channels listed available in your apartment. If you’re wanting to upgrade your TV service & purchase a different channel lineup, listed under the Village Crossing Upgrade Options in the DIRECTV Package Upgrade section, details the upgrade channel lineups we offer. Once you’ve decided to upgrade, please submit a Upgrade Service form and we will contact you for more information and process the request.
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There is helpful documentation listed on this webpage regarding your TV service installed in the building that will help clarify your questions. You can also fill out the Contact Us form and we will take a look at the service in your building to see how we can troubleshoot and get the service back to working properly.