TV service INSTALLED IN YOUR BUILDING
We’ve put together helpful information about your TV service to make your move-in process easier and give you clear, easy-to-understand details every step of the way.
NEXTERA RLC TV SERVICE
Detailed on this webpage is the different TV service systems we offer installed in your RLC location. On this page, you will find installation instructions, capabilities & features and troubleshooting tactics. A simple solution can fix the problem. This information is also available on your locations homepage. Simply click the Locations Webpage and you will be directed to all of the RLC locations with our TV service.
Find your location’s Webpage.
Here you’ll find everything related to your TV service for your specific location, including channel lineups, service details, and available upgrade options.
Advanced Entertainment Platform 2
The Advanced Entertainment Platform (AEP) 2nd generation delivers a seamless blend of live TV, app-based, and on-demand content, ensuring guests have multiple ways to consume their favorite media. You have access to additional services: Netflix, Paramount + with Showtime, YouTube, Amazon Prime Video, Music Choice and DIRECTV On Demand. Connect your TV to start watching your favorite programs. You can connect the AEP 2 set top box remote to your TV to control your TV power & volume with one remote.
Info regarding the features & capabilities of the AEP system.
Learn how to connect & install your TV to the AEP set top box.
Sync the AEP remote to your TV to control the power & volume.
Remote control guide on operating your AEP remote buttons.
AEP 2 Big Button Remote
Are you having trouble seeing the buttons on your current AEP 2 remote? We offer a big-button remote alternative designed for easier navigation and improved visibility.
Having a hard time seeing the buttons on your AEP 2 remote?
Sync the big button remote to your TV to control the power & volume.
Remote control guide on operating your AEP big button remote .
Advanced Entertainment Platform
The Advanced Entertainment Platform (AEP) is the ultimate entertainment experience. You have access to additional services: Netflix, Paramount + with Showtime, Hallmark TV, Music Choice and DIRECTV On Demand. Connect your TV to the TV service to start watching your favorite programs. You can connect the AEP set top box remote to your TV to control your TV power & volume with one remote.
Info regarding the features & capabilities of the AEP system.
Remote control guide on operating your AEP remote buttons.
Learn how to connect & install your TV to the AEP set top box.
Sync the AEP remote to your TV to control the power & volume.
dCI 401 Box System
Listed below, is documentation detailing the DCI 401 set top box installation process and helpful guides. The box provides a scrolling channel guide specific to your location. Upon moving in, you will need to connect your TV to the set top box. You can connect the DCI 401 remote to your TV to control your TV power & volume with one remote.
Learn how to connect & install your TV to the DCI 401 set top box.
Remote control guide on operating your DCI 401 remote.
Sync the DCI Remote to the DCI set top box & DCI Remote to your TV.
Complete a channel scan store the channels on the DCI box.
blonder & Tongue Connection
We’ve designed the Blonder & Tongue Connection system with channels specific to your location. Upon moving in, follow the installation instructions detailed below to connect your TV. If you’ve followed the installation instructions but you cannot get any channels to appear, a VSBB converter box could be necessary.
Learn how to connect your TV to the Blonder & Tongue Connection.
Complete a channel scan store the channels on your TV
Do you have an older TV not able to connect to the TV system? VSBB Converter could be the solution.
Directions on installing the VSBB Converter box for older TVs.
Sync the VSBB remote to your TV control the power & volume.
Sync the VSBB remote to your TV to control the power & volume.
Troubleshooting Tactics
Oftentimes, when your TV service is not working properly, it is a simple fix. To help speed up resolving the issue, please refer to the links below to see if there’s a solution: rebooting the equipment, completing a channel scan or correcting your TV. If you are unable to find the solution or the issue continues to persist, fill out the TV Service Form and we will diagnose the problem. We will determine a solution and step you through how to fix the problem or resolve it on our end.
Setting your TV input - every time you turn on your TV live TV automatically appears.
Complete a channel scan to store the correct channels on your TV.
Are you looking for TV service support ?
Frequently Asked Questions
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Within the Locations Webpage, you will see a list of locations. Once you find your location, you will be directed to your locations TV service webpage. Within your locations homepage, you will find the TV service installed, service upgrade options and community channel lineups.
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We’ve tried to ease the move in process for you. Your apartment is equipped with the equipment needed to start watching TV. You must connect your TV to the TV service system following the installation instructions listed above for each TV service system. If you have a set top box, follow the instructions on syncing your new remote to your TV to control your power & volume with one remote.
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Detailed on theTV Service Upgradewebpage, you will get a better idea of the overall upgrade process and more information regarding the upgrade options. You can also find the upgrade options on your locations TV service webpage listed in the Locations Webpage. Once you are ready to upgrade, fill out the Service Upgrade Form and we will contact you to make sure we have all the information needed to process the service upgrade.
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Listed under each TV service system is the remote control guide. The remote control guide details each button functionality. The buttons you’d use most often is the power, volume, channel, guide, select and arrow buttons. To control your TV volume and power with your new remote, you must sync the remote to your TV. You can also find the upgrade options on your locations TV service webpage listed in the Locations Webpage.
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Within the Locations Webpage, find your location and you will see the community channel lineup, theater lineup, music lineup and welcome letter. If you’re wanting to upgrade your TV service & purchase a different channel lineup, here is all the information listed on the TV Service Upgrade page. Once you’ve decided to upgrade, please submit a Upgrade Service form and we will contact you for more information and process the request.